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BSB30215 Certificate III in Customer Engagement

Learner Resource Prices (Per Item)

  • Black & White (10+)
  • $173.00
  • Colour (1 - 9)
  • $490.00
  • Colour (10+)
  • $327.00

Trainer Manual Price (Per Item)

  • Colour
  • $684.00

Qualification Descriptor

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Certificate III in Customer Engagement Pack - Includes 4 core units and 8 elective units = 12 units.

2 units must be from Group A elective units below. 6 units may be from Group A or Group B elective units, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course. 

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

The core units we offer are:
  • BSBCUE301 Use multiple information systems
  • BSBCUE307 Work effectively in customer engagement
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCUS301 Deliver and monitor a service to customers 
The elective units we offer are:
Group A
  • BSBCUE203 Conduct customer engagement
  • BSBCUE304 Provide sales solutions to customers
  • BSBCUE306 Process complex accounts
  • BSBCMM301 Process customer complaints
  • BSBITU203 Communicate electronically
  • BSBITU307 Develop keyboarding speed and accuracy
  • BSBWOR203 Work effectively with others
  • BSBWOR301 Organise personal work priorities and development
Group B
  • BSBMGT401 Show leadership in the workplace
  • BSBMGT402 Implement operational plan
  • BSBMGT405 Provide personal leadership
  • BSBSUS401 Implement and monitor enviornmentally sustainable work practices
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWHS302 Apply knowledge of WHS legislation in the workplace
  • BSBWOR201 Manage personal stress in the workplace
  • FNSSAM301 Identify opportunities for cross-selling products and services

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