Certificate IV Units

Certificate IV Units

BSBADM405
Organise meetings

This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.

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BSBADM406
Organise business travel

This unit describes the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.

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BSBADM409
Coordinate business resources

This unit describes the skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use.

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BSBAUD402
Participate in a quality audit

This unit describes the skills and knowledge required to prepare for and participate in a quality audit as a member of a quality audit team. The types of audits may include external or internal systems audits or process or product/service audits.

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BSBCMM401
Make a presentation

This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience.

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BSBCUE404
Collect, analyse and record information

This unit describes the skills and knowledge required to gather, collate and record information from a variety of sources, including database systems.

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BSBCUS401
Coordinate implementation of customer service strategies

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

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BSBCUS402
Address customer needs

This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.

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BSBCUS403
Implement customer service standards

This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.

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BSBFIA401
Prepare financial reports

This unit describes skills and knowledge required to record general journal adjustment entries and to prepare end of period financial reports.

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BSBFIA402
Report on financial activity

This unit describes the skills and knowledge required to report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of financial reports.

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BSBHRM403
Support performance management process

This unit describes the skills and knowledge required to assist in the effective implementation of a performance management system and to facilitate employee performance.

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BSBHRM404
Review human resource functions

This unit describes the skills and knowledge required to undertake research that supports work across a range of human resource functional areas.

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BSBHRM405
Support the recruitment, selection and induction of staff

This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions.

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BSBINM401
Implement workplace information system

This unit describes the skills and knowledge required to implement and review the workplace information system. It involves the identification, acquisition, initial analysis and use of appropriate information which plays a significant part in the organisation’s effectiveness.

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BSBITU401
Design and develop complex text documents

This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software.

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BSBITU404
Produce complex desktop published documents

This unit describes the skills and knowledge required to design and produce complex desktop published documents.

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BSBLDR401
Communicate effectively as a workplace leader

This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.

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BSBLDR402
Lead effective workplace relationships

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

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BSBLDR403
Lead team effectiveness

This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.

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BSBLED401
Develop teams and individuals

This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

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BSBMGT401
Show leadership in the workplace

This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation's standards and values.

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BSBMGT402
Implement operational plan

This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.

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BSBMGT403
Implement continuous improvement

This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

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BSBMGT404
Lead and facilitate off-site staff

This unit describes the skills and knowledge required to supervise staff who perform agreed duties at an alternative site (usually home) during some or all of the scheduled work hours. Off-site work is a flexible employment option that meets all legal and regulatory employment requirements.

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BSBMGT405
Provide personal leadership

This unit describes the skills and knowledge required to display high levels of personal leadership and be a role model within the work environment.

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BSBMKG413
Promote products and services

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.

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BSBMKG414
Undertake marketing activities

This unit describes the skills and knowledge required to plan, implement and manage basic marketing and promotional activities. It is a foundation unit covering general and basic marketing and promotional activities that do not require detailed or complex planning or implementation.

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BSBREL401
Establish networks

This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

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BSBRES401
Analyse and present research information

This unit describes the skills and knowledge required to gather, organise, analyse and present workplace information using available systems. This includes identifying research requirements and sources of information, applying information to a set of facts, evaluating the quality of the information, and preparing and producing reports.

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BSBRSK401
Identify risk and apply risk management processes

This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.

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BSBSMB401
Establish legal and risk management requirements of small business

This unit describes the skills and knowledge required to identify and comply with all regulations affecting the business.

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BSBSMB402
Plan small business finances

This unit describes the skills and knowledge required to identify financial requirements of a business, including profit targets, cash flow projections and strategies to garner financial support.

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BSBSMB403
Market the small business

This unit describes the skills and knowledge required to monitor and improve business performance via a clear marketing strategy integrated into the business plan.

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BSBSMB404
Undertake small business planning

This unit describes the skills and knowledge required to research and develop an integrated business plan for achieving business goals and objectives.

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BSBSMB405
Monitor and manage small business operations

This unit describes the skills and knowledge required to implement a business plan and modify operations as required. 

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BSBSMB406
Manage small business finances

This unit describes the skills and knowledge required to implement and review financial management strategies on a regular basis.

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BSBSMB407
Manage a small team

This unit describes the skills and knowledge required to select, induct, train and develop staff members to enhance business operations within the parameters of all relevant legislative requirements.

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BSBSMB408
Manage personal, family, cultural and business obligations

This unit describes the skills and knowledge required to examine the impact personal, family and cultural obligations have on business operations, and to develop and implement strategies to improve business success.

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BSBSMB409
Build and maintain relationships with small business stakeholders

This unit describes the skills and knowledge required to negotiate with important stakeholders and modify interactions as required.

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BSBSUS401
Implement and monitor environmentally sustainable work practices

This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.

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BSBWHS401
Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

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BSBWHS402
Assist with compliance with WHS laws

This unit describes the skills and knowledge required to assist with providing advice about the legislative duties, rights and obligations of individuals and parties prescribed in work health and safety (WHS) legislation. It includes identification of WHS legislation, duties, rights and obligations and the necessary actions to ensure compliance in the workplace.

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BSBWHS406
Assist with responding to incidents

This unit describes the skills and knowledge required to assist with actions and activities performed in response to work health and safety (WHS) incidents which includes accidents.

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BSBWOR403
Manage stress in the workplace

This unit describes the skills and knowledge required to identify signs and sources of stress within job roles and according to key performance indicators (KPIs). Management strategies to aid recovery from stressful situations are also essential.

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BSBWOR404
Develop work priorities

This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development.

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BSBWRK411
Support employee and industrial relations procedures

This unit describes the skills and knowledge required to communicate and implement industrial relations policies and procedures to effectively represent organisations/employers.

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BSBWRT401
Write complex documents

This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

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