Certificate III Units

Certificate III Units

BSBADM307
Organise schedules

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

Order Now

BSBADM311
Maintain business resources

This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.

Order Now

BSBCMM301
Process customer complaints

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

Order Now

BSBCUE301
Use multiple information systems

This unit describes the skills and knowledge required to use multiple information systems to research information and records, and to maintain up-to-date customer information. 

Order Now

BSBCUE304
Provide sales solutions to customers

This unit describes the skills and knowledge required to process sales enquiries requiring complex solutions, and to follow up to ensure customer satisfaction.

Order Now

BSBCUE306
Process complex accounts

This unit describes the skills and knowledge required to handle difficult engagements relating to customer billing and customer accounting, primarily where the customer is defaulting.

Order Now

BSBCUE307
Word effectively in customer engagement

This unit describes the skills and knowledge required to conduct customer engagement operations. It requires an understanding of organisational requirements, expectations, policies and procedures.

Order Now

BSBCUE309
Develop product and service knowledge for customer engagement operation

This unit describes the skills and knowledge required to develop knowledge of products and services in preparation for customer engagement in an inbound or outbound customer engagement activity.

Order Now

BSBCUS301
Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts.

Order Now

BSBDIV301
Work effectively with diversity

This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

Order Now

BSBFIA301
Maintain financial records

This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes.

Order Now

BSBFIA303
Process accounts payable and receivable

This unit describes skills and knowledge required to maintain accounts payable and accounts receivable records, including processing payments to creditors and handling overdue accounts receivable.

Order Now

BSBFIA304
Maintain a general ledger

This unit describes the skills and knowledge required to maintain a computerised or manual general ledger system within an organisation, including processing journal entries and preparing a trial balance.

Order Now

BSBFLM303
Contribute to effective workplace relationships

This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.

Order Now

BSBFLM305
Support operational plan

This unit describes the skills and knowledge required to provide support for operational practices and procedures within the organisation’s productivity and profitability plans. This includes contributing to the operational plan, assisting in recruiting employees and acquiring resources, and monitoring and adjusting operational performance.

Order Now

BSBFLM306
Provide workplace information and resourcing plans

This unit describes the skills and knowledge required to support the information management system. It involves the identification, acquisition, initial analysis and use of appropriate workplace information.

Order Now

BSBFLM309
Support continuous improvement systems and processes

This unit describes the skills and knowledge required to support the organisation’s continuous improvement systems and processes. Particular emphasis is on actively encouraging the team to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.

Order Now

BSBFLM311
Support a workplace learning environment

This unit describes the skills and knowledge required to effectively encourage and support a learning environment. Particular emphasis is on participation in processes to facilitate and promote learning and to monitor and improve learning performance.

Order Now

BSBFLM312
Contribute to team effectiveness

This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

Order Now

BSBINM301
Organise workplace information

This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems.

Order Now

BSBINN301
Promote innovation in a team environment

This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.

Order Now

BSBITU302
Create electronic presentations

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access.

Order Now

BSBITU303
Design and produce text documents

This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software.

Order Now

BSBITU304
Produce spreadsheets

This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software.

Order Now

BSBITU305
Conduct online transactions

This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and buying and selling products and services.

Order Now

BSBITU306
Design and produce business documents

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

Order Now

BSBITU307
Develop keyboarding speed and accuracy

This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques.

Order Now

BSBPRO301
Recommend products and services

This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

Order Now

BSBPUR301
Purchase goods and services

This unit describes the skills and knowledge required to determine purchasing requirements and make and receive purchases.

Order Now

BSBWHS301
Maintain workplace safety

This unit describes the skills and knowledge required to implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.

Order Now

BSBWHS302
Apply knowledge of WHS legislation in the workplace

This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.

Order Now

BSBWHS303
Participate in WHS hazard identification, risk assessment and risk control

This unit describes the skills and knowledge required to maintain a healthy and safe workplace through participation in the process of identifying work health and safety (WHS) hazards and assessing and controlling WHS risks, and the promotion and support of worker consultation.

Order Now

BSBWHS304
Participate effectively in WHS communication and consultation processes

This unit describes the skills and knowledge required to participate in work health and safety (WHS) communication and consultation processes.

Order Now

BSBWHS305
Contribute to WHS issue resolution

This unit describes the skills and knowledge required to contribute to work health and safety (WHS) issue-resolution processes, and to communicate their outcomes.

Order Now

BSBWOR301
Organise personal work priorities and development

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

Order Now

BSBWRT301
Write simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a basic document.

Order Now

FNSICGEN305B
Maintain daily financial/business records

This unit covers the preparation and processing of routine financial documents.

Order Now

FNSSAM301
Identify opportunities for cross-selling products and services

This unit describes the skills and knowledge required to identify cross-selling opportunities and sell the identified products or services to customers while providing other services.

Order Now

PUAWER001B
Identify, prevent and report potential workplace emergency situations

This unit covers the competency required to identify and prevent the development of workplace emergency situations, or to minimise their consequences, and to report if emergency protection systems, emergency control equipment and evacuation systems are compromised.

Order Now

Close